ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Webinar

Webinar: Customer Experience Toolkit for Boosting Satisfaction and Creating Brand Ambassadors

Dec 06, 2021

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Key Takeaways

– Omnichannel contact centers build connections and trust through hyper-personalization and technology.
– The webinar addresses balancing intuitive tools with genuine human connections in contact centers.
– Speakers include Hexaware’s Anthony Schettino and Tim Leger alongside Twitter’s Andrae Kirkland.
– Strategies covered include using CX to drive new revenue and minimize revenue leakage.

The changing dynamics of consumer behavior make it crucial for organizations to adapt their strategies to deliver exceptional customer experiences (CX). Contact centers are a key touchpoint for customers and a negative interaction can leave a lasting impression.

Enhancing customer satisfaction requires a balance between leveraging intuitive tools and technology and fostering genuine human connections. Contact centers must develop strategies that seamlessly blend technology and agent experiences to improve customer satisfaction.

Watch our webinar to discover how to:

Build connections and trust through omnichannel contact centers
Lead your CX strategy with insights from customer user experiences
Enhance customer satisfaction through hyper-personalization, technology, and empathy
Utilize CX to drive new revenue and minimize revenue leakage

Speakers:

Anthony Schettino – Vice-president, Hexaware Technologies
Andrae Kirkland – Senior Program Manager, Twitter
Tim Leger – Vice-president of sales, Hexaware Technologies

Webinar: Customer Experience Toolkit for Boosting Satisfaction and Creating Brand Ambassadors

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