ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Webinar

Hexaware – HFS Webinar: Industrialize Automation with a Process Bot Factory

Jul 30, 2020

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Key Takeaways

– Belfius Insurance built an agile automation factory model with Hexaware’s support.
– The process bot factory delivered 100% process standardization and 40%–60% automation.
– Speakers include Hexaware’s Chinmoy Banerjee and HFS Research’s Phil Fersht and Saurabh Gupta.
– The webinar covers scaling automation, multi-platform environments, and lessons learned.

Hexaware – HFS Webinar: Industrialize Automation with a Process Bot Factory

About this Content

The pandemic pushed enterprises to fast-track their automation efforts, but turning intentions into reality remains a challenge. While some have made progress, 30% of enterprises still have no plans or are unsure about leveraging robotic process automation (RPA), natural language processing (NLP), and other artificial intelligence (AI) technologies. Fewer than 20% of enterprises have scaled automation and AI initiatives, and less than 10% have an enterprise-wide approach to using the triple-A trifecta (automation, AI, and analytics).

Leading insurance firm Belfius is showing the way by creating an agile-based automation factory model with support from Hexaware to drive automation adoption at an enterprise level. The process bot factory has delivered 100% process standardization and 40-60% automation across multiple processes, and they continue to push the boundaries.

In a compelling discussion with HFS and Belfius Insurance, the following key points were addressed:

The challenges in scaling and industrializing automation initiatives
The driving factors and the objectives that led Belfius Insurance to embark on an automation journey
The creation of a multi-platform environment to engage in interventions to maximize business benefit
Hexaware’s role in helping Belfius Insurance set up the automation factory
Insights into the lessons learned and the future roadmap

Explore this insightful conversation to learn how Belfius Insurance is mastering intelligent automation through its unique automation factory approach.

Speakers:

Chinmoy Banerjee – Executive Vice-president & Global Head, Business Process Services, Hexaware

Phil Fersht – CEO and Founder, HFS Research

Martin Malengier – Head of Automation, Belfius Insurance

Saurabh Gupta – Chief Research Officer, HFS Research

Hexaware – HFS Webinar: Industrialize Automation with a Process Bot Factory

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