Client
A Global Investment Firm Powering Financial Operations Worldwide
Based in Washington, DC, the client is a premier global investment company specializing in private equity, asset management, and financial services. With operations spanning the United States, Europe, and Asia-Pacific, the firm manages complex portfolios and serves institutional clients in highly regulated environments.
A Finance Function That Cannot Stand Still
The company’s finance function is mission-critical, relying on comprehensive PeopleSoft Financials support to ensure the smooth operation of accounts payable, general ledger, treasury, billing, asset management, and other core processes. For such a dynamic organization, system downtime or outdated technology poses significant business risks.
The Partnership with Hexaware
To maintain a stable, compliant, and high-performing finance platform, the firm engaged Hexaware for PeopleSoft support services. This five-year (and ongoing) partnership was established to deliver world-class PeopleSoft AMS and application support, ensuring the finance system could keep pace with the firm’s global ambitions.
Challenge
When Global Finance Operations Reach a Critical Breaking Point
A Three-Month Countdown with No Room for Error
The most urgent challenge was the need to transition from the previous vendor to Hexaware within just three months. This tight timeline demanded rapid knowledge transfer, process onboarding, and the establishment of new support protocols—all without any disruption to business operations. Any misstep could have triggered cascading issues across finance teams worldwide.
Fragmented Finance Data Across a Global Organization
The absence of a unified system for global finance data created operational blind spots, delayed reporting, and hindered collaboration. For a firm where investment decisions depend on real-time financial intelligence, this fragmentation was a strategic liability.
Regulatory Complexity Across Three Major Jurisdictions
Operating across the US, Europe, and Asia-Pacific, the firm faced a complex and evolving regulatory landscape. Ensuring the PeopleSoft finance system remained compliant in all regions placed immense pressure on both finance and IT teams, with any compliance lapse carrying significant legal and reputational risks.
Around-the-Clock Support Across Time Zones
The US-based finance teams required reliable, high-quality PeopleSoft application support 24 hours a day, five days a week. Delivering this level of service from offshore, while maintaining seamless user experience and stringent SLAs, was a formidable operational challenge.
Solution
Hexaware Delivers End-to-End PeopleSoft Finance Platform Support
What Hexaware Brought to the Table
Hexaware deployed a dual-pronged approach: a dedicated Application Management Services (AMS) team and a specialized development team. The AMS team provided 24/5 offshore admin support, incident management, and functional guidance for users across all regions, while the development team focused on enhancements, integrations, and upgrades. This onsite-offshore model ensured continuous, cost-effective coverage and rapid response.
Taking Over in Ninety Days Without Missing a Beat
Hexaware executed a structured, risk-managed transition, meticulously documenting processes, transferring institutional knowledge, and establishing robust support protocols. The transition was completed within the three-month window, with uninterrupted service and immediate SLA adherence.
Upgrading and Hardening the Core PeopleSoft Platform
Post-transition, Hexaware prioritized platform health and modernization. The PeopleSoft V9.2 finance system was maintained and enhanced across all modules, with annual PeopleSoft PUM upgrades ensuring alignment with Oracle’s latest releases. The November 2025 upgrade to PeopleTools 8.62 marked a significant technical milestone, reinforcing system stability and compliance.
Real-Time Integrations Connecting the Finance Ecosystem
Hexaware developed real-time integrations between PeopleSoft Finance and the Appian-based Accounts Payable system, as well as with Brightflag for legal billing. These integrations streamlined workflows, eliminated manual hand-offs, and transformed PeopleSoft into a connected financial hub.
Driving Efficiency Through SWIFT Banking and RPA
The onboarding of SWIFT banking enabled secure international payments, while Robotic Process Automation (RPA) was deployed to automate repetitive finance tasks. Enhanced reporting and analytics provided finance leaders with actionable insights, further elevating operational efficiency.
Benefits
Measurable Results That Transformed Global Finance Operations
Zero-Disruption Vendor Transition Completed in 3 Months
Hexaware’s seamless takeover ensured no service interruptions, incident spikes, or compliance gaps. The transition was executed within the aggressive three-month timeline, maintaining uninterrupted PeopleSoft Financials support for teams across all regions.
11,000 Tickets Managed and 1,508 Story Points Delivered in 2025
In 2025 alone, Hexaware managed over 11,000 support tickets and delivered 577 development stories totaling 1,508 story points. This sustained delivery pace ensured the finance platform remained responsive, resilient, and continuously improved.
664 Hours of Manual Effort Eliminated Through Six Value-Add Initiatives
Six targeted value-add initiatives eliminated approximately 664 hours of manual effort, translating to direct savings of around $29,000. These improvements reduced friction, minimized human error, and allowed finance professionals to focus on higher-value activities.
A Stable, Compliant, and Connected Finance Platform
The PeopleSoft environment is now stable, compliant, and future-ready. Regular PeopleSoft PUM upgrades and the PeopleSoft 9.2 upgrade ensure the system remains current and secure. Regulatory compliance is maintained in real time, and banking operations are faster and more reliable thanks to performance tuning and SWIFT onboarding.
Summary
A Thriving Five-Year Partnership Still Delivering Strong Results
Where Things Stand Today
Five years into the engagement, Hexaware continues to provide expert PeopleSoft AMS, managing approximately 9,000 tickets annually and delivering 70–80 story points per sprint. The finance system remains responsive and resilient, supporting users across three continents.
Continuous Upgrades Keeping the Platform Current and Secure
Annual PeopleSoft PUM upgrades and the recent PeopleTools 8.62 update keep the platform on the cutting edge. Proactive monitoring, regular health checks, and structured change management ensure minimal disruption and high user confidence.
Global Compliance and Support That Never Sleeps
Hexaware’s 24/5 offshore support model delivers seamless PeopleSoft support services across the US, Europe, and Asia-Pacific. Integrations with Appian and Brightflag continue to enhance financial workflows, while compliance with evolving regulations remains a top priority.
A Partnership Built for the Long Term
What began as a high-pressure vendor transition has evolved into a strategic technology partnership. Hexaware is not just maintaining the system—they are actively building a smarter, more capable, and more compliant finance platform. As the client’s global investment operations grow, they do so with the confidence that their PeopleSoft Financials support is in expert hands, ready for whatever comes next.
Transform Your Finance Operations with Hexaware’s Oracle PeopleSoft Services
Partner with Hexaware for seamless PeopleSoft Financials support, compliance-driven solutions, and real-time integrations. Elevate your business efficiency today!
