ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Whitepaper

Transforming Catastrophic Claims Management

Key Takeaways

– Hyperautomation for catastrophic claims management combines AI, ML, RPA, and IoT.
– A real-world use case shows hyperautomation transforming claims from identification to automated payouts.
– Hexaware’s proof of concept fuses IoT, hyperautomation, and the Duck Creek Claims system.
– Hyperautomation enhances efficiency and enables real-time, data-driven claims decisions.

Insurers play a crucial role when disaster strikes in helping individuals and communities recover and rebuild. However, the challenges of managing catastrophic claims efficiently have often left both insurers and policyholders in a state of distress. Delays, communication breakdowns, and operational bottlenecks can worsen an already dire situation.

This whitepaper is a comprehensive guide exploring the intricate landscape of handling catastrophic events and offers a transformative solution that combines cutting-edge technology with a human-centric approach. By harnessing the power of Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and the Internet of Things (IoT), insurers can revolutionize their claims management processes and provide rapid relief to those in need.

Key Insights of the Whitepaper:

The Catastrophic Claims Conundrum: Uncover the hurdles — from overwhelmed systems to resource crunches — impacting efficient claims handling during disasters.
Revolutionary Hyperautomation: Uncover the potential of hyperautomation — a game-changing fusion of AI, ML, RPA, and IoT—to streamline claims processing, communication, and decision-making.
Real-world Application: Explore a detailed use case where hyperautomation transforms the claims process step by step, from catastrophe identification to automated payouts.
Hexaware’s Solution: Learn about our proof of concept, fusing IoT, hyperautomation, and the Duck Creek Claims system to redefine claims management.
Unparalleled Benefits: Understand how embracing hyperautomation can enhance efficiency, enable real-time data-driven decisions, and foster a customer-centric approach that empowers policyholders.

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