ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Whitepaper

Reimagining the Banking Experience with Artificial Intelligence

Key Takeaways

– AI adoption serves as the critical catalyst for true digitalization in banking services.
– Banks face challenges like inconsistent touchpoints and a lack of proactive customer service.
– AI solutions pave the way for frictionless customer journeys and valuable insights.
– Hexaware enables banks to harness AI models and automate processes for modernization and sustainability.

About this Content

In the fast-evolving landscape of banking services, the demand for intelligent and seamless digital experiences is paramount. As organizations strive to provide customized, de-siloed, and privacy-protected user journeys, challenges such as a lack of proactive customer service and inconsistent touchpoints persist.

This whitepaper delves into the need for a paradigm shift in the banking industry and highlights AI adoption as the critical catalyst for true digitalization.

AI in banking serves as a problem solver, offering solutions to streamline processes and overcome challenges. Leading banks should create a conducive environment for the development and implementation of AI, fostering a transformative approach.

AI solutions for banking can pave the way for frictionless customer journeys and valuable insights, positioning institutions to embrace upcoming industry trends and strengthen their market presence.

Hexaware helps banks to harness the power of AI, leverage AI models and automate processes wherever possible. Download the whitepaper to learn how banks can achieve modernization and sustainability through the strategic integration of artificial intelligence in banking.

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