ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Podcast

Catch Tony Schettino on the Modern CTO Podcast talk about Leveraging Technology for Advanced CX at Scale for High Tech firms

Jan 31, 2022

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Key Takeaways

– Tony Schettino, VP at Hexaware, joins Joel Beasly on the Modern CTO Podcast to discuss CX at scale.
– The discussion covers CCaaS, UCaaS, workforce enablement, and workforce analytics for customer care.
– NLU and NLP AI models reveal what shapes customer behavior and brand sentiment.
– Topics include balancing metrics for customer engagement and driving upsell and cross-sell opportunities.

Advanced CX at Scale for High Tech firms

Catch Tony Schettino on the Modern CTO Podcast talk about Leveraging Technology for Advanced CX at Scale for High Tech firms

00:00

In this Modern CTO podcast, Tony Schettino, ‘a lifetime learner’ and VP at Hexaware, shares his acumen with Joel Beasly on customer care and enabling omnichannel customer experience with technology for High Tech companies. Touching upon Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) leveraging workforce enablement and workforce analytics, Tony describes how Natural Language Understanding (NLU) and Natural Language Processing (NLP) AI models have added exponential value. A holistic approach and NLU and NLP technology-led proprietary cognitive solutions can help uncover what affects the customers’ behavior and brand sentiment while making sure that each client feels special. The insights touch upon how to

Arrive at the best balance of metrics for measuring and tracking customer engagement
Foster a long-term customer-centric relationship
Generate more significant wallet share and the opportunity to upsell or cross-sell
Enable a purpose-driven Contact Centre Transformation solution that drives continuous improvement

The podcast also discussed how Hexaware facilitates omnichannel customer experiences to help its customers, typically big players in the high tech market, and tie outcomes with business benefits. Tony also invites interested candidates seeking a fruitful career in customer experience management to reach out to him to explore growth opportunities at Hexaware.

To know more, tune in to the podcast.