Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
News
Share on
– ISG names Hexaware a Client Champion in the 2025 ISG Star of Excellence™ Awards.
– Hexaware earned a CX score of 88 from 64 client responses, scoring above 90 in 4 of 6 dimensions.
– ISG credits platforms like Amaze® and Tensai® for reimagining fragmented client journeys.
Information Services Group (ISG), a global AI-centered technology research and advisory firm, has recognized Hexaware as a Client Champion in the 2025 ISG Star of Excellence™ Awards based on the highest overall CX score. The company received a CX score of 88 from 64 client responses.
The recognition is based on ISG’s continuous Customer Experience (CX) research, which asks enterprise clients to assess providers across six dimensions: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Culture Fit; and Business Continuity and Flexibility. Hexaware scored above 90 in four of the six dimensions assessed.
Flexible Engagements and Intelligent Orchestration
In its assessment, ISG stated: “Hexaware’s approach to transformation reflects a balance of human-centered design and intelligent orchestration, enabling enterprises to deepen engagement. Anchored by platforms such as Amaze® and Tensai® that learn, personalize, and evolve, Hexaware reimagines fragmented journeys into adaptive experiences. Hexaware’s flexible engagements strongly demonstrate skin in the game and traits of partnership.”
Client feedback collected by ISG included the following: “Hexaware operates like an extension of our team, adaptable, responsive, and solution-oriented, delivering quality work and leveraging automation and AI to drive efficiency and value.”
About the ISG Star of Excellence™ Awards
The 2025 Star of Excellence™ Awards program included more than 790 unique evaluations, participation from more than 240 providers, and more than 2,950 client nominations. The research draws on enterprise respondents across IT, operations, procurement, business lines, and vendor management roles in the Americas, EMEA, and Asia Pacific.
Hexaware Named a Client Champion in the 2025 ISG Star of Excellence™ Awards

Read the ISG Star of Excellence™ Customer Experience Handout created for Hexaware.