Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Positioned as a Leader in ISG’s Private/Hybrid Cloud Data Center Services UK 2025 Report for Hybrid Cloud Solutions and AI-Powered Cloud Operations
July 17, 2025
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– ISG positioned Hexaware a Leader in Managed Services Midmarket and Large Accounts for UK private cloud.
– Tensai®-powered Cognitive CloudOps cuts incidents 30%–35% and provisioning effort by 50%.
– Cohesity, Commvault, and Rubrik integrations strengthen Hexaware’s advanced backup solutions.
– The Tensai® Cloud FinOps platform enables cost transparency across multi-cloud environments.
Hexaware has been positioned as a Leader in two quadrants of the ISG Provider Lens™ Private/Hybrid Cloud Data Center Services UK 2025 report: Managed Services Midmarket and Managed Services Large Accounts. The report, published by global technology research and advisory firm ISG, assesses service providers based on their capabilities to support digital transformation across the private/hybrid cloud value chain.
AI-powered Intelligent Cloud Operations
In the Managed Services Midmarket quadrant, ISG noted Hexaware’s suite of solutions, which includes intelligent cloud operations and unified cloud management. These offerings leverage AI and ML insights to deliver proactive, predictive, and preventive IT operations, aligning with the NoOps vision.
Key features highlighted include:
Intelligent Cloud Operations: Tensai®-powered Cognitive CloudOps, resulting in a 30-35% reduction in incidents, 50% lower provisioning efforts, and a two-fold improvement in system resilience.
Advanced Backup Solutions: By integrating native backup tools with leading technologies from partners like Cohesity, Commvault, and Rubrik, Hexaware enables organizations to protect their data across diverse IT environments.
Unified Cloud Management: Through its Tensai® Cloud FinOps platform, Hexaware enables cost transparency, intelligent resource optimization, and streamlined governance across multi-cloud environments.
Intelligent Automation and Cloud FinOps Framework
In the Managed Services Large Accounts quadrant, ISG referenced Hexaware’s use of its AI-driven Tensai® platform to drive intelligent automation and centralized observability.
Noted capabilities include:
AI-driven Centralized Observability: Hexaware’s platform detects anomalies by linking business and infrastructure data, boosting UX, and fortifying defenses against cyberthreats.
Cloud FinOps Framework: A strategic four-phase approach ensures precise planning, cloud cost optimization, and maximized cloud ROI across providers.
Tensai Intelligent Automation: Combines AI, ML, RPA, and NLP to streamline finance, HR, and procurement with added sustainability and visibility features.
A Global Partner for Digital Transformation in Multi-cloud Management
Hexaware’s inclusion in multiple quadrants reflects its end-to-end capabilities in transforming multi-cloud environments with automation, analytics, cloud-native platforms, and integrated cloud solutions.
Hexaware Named a Leader in Managed Services Midmarket in the ISG Provider Lens™ Private/Hybrid Cloud Data Center Services UK 2025 Report
“Hexaware offers robust cloud-based backup solutions with infinite scaling capacity and consumption-based pricing. Its collaborations with Cohesity, Commvault, and Rubrik, along with the use of other native tools, ensure high resiliency and data protection.”
— Meenakshi Srivastava, Lead Analyst
Hexaware Named a Leader in Managed Services Large Accounts in the ISG Provider Lens™ Private/Hybrid Cloud Data Center Services UK 2025 Report
“Hexaware’s Tensai® cloud cost optimisation enables organisations to get maximum business value from the cloud by helping technology, finance, and business teams collaborate on data-driven spending decisions.”
