Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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– ISG named Hexaware a Leader in the Automation Embracer and CX Evangelist archetypes for contact centers.
– The study evaluated 21 contact center providers against three buyer archetype categories.
– Hexaware implements automation in nearly every engagement under its AUTOMATE EVERYTHING™ strategy.
– The Mobiquity acquisition added digital consulting spanning back- and front-office services.
ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities — named Hexaware a Leader in the Automation Embracer and CX Evangelists Archetypes in the ISG Provider Lens™ report on Contact Center — Customer Experience Services.
The ISG Provider Lens™ Archetype report summarizes the relative capabilities of 21 contact center providers service providers and their abilities to address the requirements of three typical, frequently encountered categories of enterprise buyers (archetypes). Each archetype represents a unique set of business and technological needs and challenges.
Hexaware Named Leader in Automation Embracer Archetype in the ISG Provider Lens™ Contact Center — Customer Experience Services Study

“One of Hexaware’s key strategies is to ‘AUTOMATE EVERYTHING™‘, and the company implements automation in almost every client engagement. With the recent acquisition of Mobiquity, Hexaware has added digital consulting to its portfolio to help transform back office and front office services.”
Hexaware Named Leader in CX Evangelist Archetype in the ISG Provider Lens™ Contact Center — Customer Experience Services Study

With more than 3,500 employees serving clients in multiple geographies, Hexaware is an emerging player in this space. Leveraging synergies from its Mobiquity acquisition and partnership ecosystem, the firm has been actively showcasing its capabilities and implementing design thinking in its deployments to transform the customer experience.