Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
News
Hexaware Named a Leader in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025
April 21, 2025
3 min read
Share on
– ISG named Hexaware a Leader in ServiceNow Consulting, Innovation, and Managed Services for 2025.
– Other named Leaders in the report include Capgemini, Cognizant, and Cask.
– Hexaware’s decade-long ServiceNow partnership spans RPA, wealth management, underwriting, and AIOps.
– Hexaware Platform Intelligence (HPI) enhances ServiceNow workflow performance through automated governance.
Information Services Group (ISG), a leading global technology research and advisory firm, named Hexaware a Leader in ServiceNow Consulting and Implementation Services, Innovation on ServiceNow, and ServiceNow Managed Services in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025. Besides Hexaware, the report named Capgemini, Cognizant, and Cask as Leaders.
In its decade-long partnership with ServiceNow, Hexaware has co-developed applications and utilities while implementing joint go-to-market strategies aimed at enhancing customer acquisition. This partnership focuses on key areas, including robotic process automation, wealth management, underwriting, Anywhere Employee™, AIOps, and connector development.
Hexaware’s ServiceNow consulting talent and initiatives emphasize its commitment to using the ServiceNow platform to drive digital transformation and enhance CX. It also aims to integrate cutting-edge technologies, such as GenAI, into clients’ IT and business services landscape. By focusing on automation-led services, the company enables organizations to streamline their IT ecosystems, migrate to the cloud, and achieve operational efficiencies, improving their CX and cost savings.
Hexaware continues to drive digital transformation through strategic initiatives such as the ServiceNow Experience Center and Innovation Lab. The changing narrative around GenAI focuses on delivering tangible and measurable results.
Hexaware Named a Leader in ServiceNow Consulting and Implementation Services in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025.
“Hexaware recognizes the transformative potential of GenAI in enhancing customer interactions in its ServiceNow consulting and solutions design capabilities.”
– Tapati Bandopadhyay
Hexaware Named a Leader in Innovation on ServiceNow in the ISG Provider Lens™ ServiceNow Ecosystem Partners US Quadrant Report 2025.
“Hexaware’s HPI (Hexaware Platform Intelligence) solution enhances the performance and governance of ServiceNow workflows by leveraging automated monitoring and governance to optimize the ServiceNow platform, ensuring workflows are efficient and effective.”
– Tapati Bandopadhyay
Hexaware Named a Leader in ServiceNow Managed Services in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 US Quadrant Report
“Hexaware’s HPI (Hexaware Platform Intelligence) solution enhances the performance and governance of ServiceNow workflows by leveraging automated monitoring and governance to optimize the ServiceNow platform, ensuring workflows are efficient and effective.”
– Tapati Bandopadhyay
To learn more about our Salesforce partnership and services, click here.
