Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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Hexaware Named a Leader in the ISG Provider Lens™ ServiceNow Ecosystem Partners US 2024 Quadrant Report for Consulting Services
April 29, 2024
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– ISG named Hexaware a Leader in ServiceNow Consulting Services in its US 2024 Quadrant Report.
– Other named Leaders in the report include TCS, Accenture, Cognizant, Capgemini, and Infosys.
– Digital accelerators and AI solutions anchor Hexaware’s Implementation and Integration Services.
– Generative AI capabilities and Now Assist integrations drive its Managed Services recognition.
Information Services Group (ISG), a leading global technology research and advisory firm, named Hexaware a Leader in the Provider Lens™ ServiceNow Ecosystem Partners US 2024 Quadrant Report for ServiceNow Consulting Services. Some of the top service providers who have been called out as Leaders in the report are – Hexaware, TCS, Accenture, Cognizant, Capgemini, and Infosys.
Standardized workflow solutions for specific industries and functions play a significant role in solidifying ServiceNow’s position as a leader in digital workflow solutions. These pre-configured bundles empower US businesses to streamline operations, enhance efficiency, and deliver exceptional experiences to both customers and employees.
Hexaware has been placed in the Leader quadrant for ServiceNow Consulting Services as we continuously empower businesses through ServiceNow transformations. We leverage the platform’s versatility to craft innovative solutions across industries. Our client-centric approach ensures deep understanding and tailored solutions, supporting every stage—from initial implementation to migration or expansion.
In the ServiceNow Implementation and Integration Services quadrant, the report highlights our digital accelerators and AI solutions that streamline processes while embedding sustainability practices through workflow solutions.
In the ServiceNow Managed Services Providers quadrant, the report highlights our customer-centric approach through our gen AI capabilities and Now Assist integrations.
Hexaware Named a Leader in the ISG Provider Lens™ US 2024 Quadrant Report for ServiceNow Consulting Services
“Hexaware’s ServiceNow consulting delivers strategic value to its clients by charting out long-term, sustainable value realization paths for this critical end-to-end enterprise workflow platform.”
— Tapati Bandopadhyay
Hexaware Named a Leader in the ISG Provider Lens™ US 2024 Quadrant Report for ServiceNow Implementation and Integration Services
“Hexaware focuses on ServiceNow implementations to realize client outcomes across various functions, including IT operations, HR, customer service, operations and legal, ESG and facilities management.”
— Tapati Bandopadhyay
Hexaware Named a Leader in the ISG Provider Lens™ US 2024 Quadrant Report for ServiceNow Managed Services Providers
“Hexaware’s customer-centric ServiceNow managed services mark a shift in clients’ strategic priorities in the U.S. market. The company’s focus on sustained optimization and value realization helps clients manage costs better.”
