Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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Hexaware Named a Leader in the ISG Provider Lens® Manufacturing Industry Services and Solutions 2025 — Mid-tier and Specialist IT Firms Global Quadrant Report
Hexaware Named a Leader in the ISG Provider Lens® Manufacturing Industry Services and Solutions 2025 — Mid-tier and Specialist IT Firms Global Quadrant Report
February 4, 2026
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– ISG Provider Lens® named Hexaware a Leader in three Manufacturing Industry Services quadrants for 2025.
– Other Leaders include ITC Infotech, Siemens Advanta, Mastek, Birlasoft, and Hitachi Digital Services.
– Hexaware’s smart factory work uses AI, ERP-MES integration, and IT/OT convergence.
– Platforms like RapidX®, Tensai®, and Amaze® power Hexaware’s manufacturing transformation approach.
Information Service Group (ISG), a global technology research and advisory firm, has recognized Hexaware as a Leader in three quadrants in its ISG Provider Lens® Manufacturing Industry Services & Solutions 2025 — Mid-tier and Specialist IT Firms Global report:
Smart/Digital Factory Services
Supply Chain and Aftermarket Services
Technology, Transformation and Consulting Services
Other Leaders in the same three quadrants include ITC Infotech, Siemens Advanta, Mastek, Birlasoft, and Hitachi Digital Services.
In evaluating the Manufacturing Industry Services & Solutions 2025 landscape, ISG highlights that manufacturers are facing increasing complexity, tightening regulatory pressures, and accelerating digital disruptions across design, supply chain, and operations. Transformation efforts continue to be hindered by legacy systems, talent gaps, and rising cybersecurity risks. In this environment, mid-tier IT firms are well-positioned to lead with agile, scalable solutions that integrate AI, IoT, and ESG frameworks, enabling manufacturers to drive innovation, enhance resilience, and achieve customer-centric growth globally.
Leader – Smart/Digital Factory Services
In the Smart Digital Factory Services quadrant, ISG recognizes that Hexaware drives next-generation shop-floor orchestration through AI-powered intelligence, ERP-MES integration, and IT/OT convergence. Its automation-led approach enhances throughput, workforce efficiency, and operational agility across smart manufacturing environments.
Leader – Supply Chain and Aftermarket Services
In this quadrant, ISG highlights that Hexaware empowers manufacturing clients with SCaaS-aligned platforms, smart logistics solutions, GenAI-driven supply chain solutions, and a strong partner ecosystem. Its technology-first approach delivers real-time visibility, predictive insights, and scalable innovation across global operations.
Leader – Technology, Transformation and Consulting Services
ISG states that Hexaware is focused on AI-driven manufacturing transformation through platforms such as RapidX®, Tensai® and Amaze®. The company is expanding its capabilities through strategic acquisitions and partnerships that strengthen its GCC, smart factory consulting, and no-code offerings, enabling agile, secure, and scalable enterprise modernization.
Hexaware Named a Leader in Smart/Digital Factory Services in the Manufacturing Industry Services and Solutions 2025 — Mid-tier and Specialist IT Firms Global Quadrant Report
“Hexaware seamlessly integrates IT and OT, leveraging AI-led predictive analytics and connecting factory ecosystems to deliver measurable efficiency, agility and sustainability across global shop floors. — Swadhin Pradhan, Assistant Director and Principal Analyst— ISG Research
Hexaware Named a Leader in Supply Chain and Aftermarket Services in the Manufacturing Industry Services and Solutions 2025 — Mid-tier and Specialist IT Firms Global Quadrant Report
“Hexaware’s digital supply chain and aftermarket services elevate business performance by enhancing operational efficiency and profitability. The company collaborates with clients to co-create AI-powered, industry-specific solutions.” — Swadhin Pradhan, Assistant Director and Principal Analyst— ISG Research
Hexaware Named a Leader in Technology, Transformation and Consulting Services in the Manufacturing Industry Services and Solutions 2025 — Mid-tier and Specialist IT Firms Global Quadrant Report
“Hexaware covers the entire manufacturing value chain, from digital and core transformation to supply chain futureproofing and connected manufacturing ecosystems, thereby boosting real-time decision-making.” — Swadhin Pradhan, Assistant Director and Principal Analyst— ISG Research
To learn more about Hexaware’s manufacturing services and solutions, click here.
