Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Named a Leader and a Rising Star in the ISG Provider Lens™ Life Sciences Digital Services Report, 2021
January 13, 2022
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– ISG named Hexaware a Leader for Patient Engagement and Rising Star for Clinical Development Services.
– Hexaware’s Compassionate Cognitive Customer Care Center offers multilingual, omnichannel patient support.
– Hexaware co-developed the Human Data Sciences Cloud with other digital leaders.
– The company built a standardized, patient-centric solution on Salesforce for patient engagement.
ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities – named Hexaware a Leader for Patient Engagement Digital Transformation Services and a Rising Star for Clinical Development Digital Transformation Services in the ISG Provider Lens™ Life Sciences Digital Services Global 2021 Quadrant Report.
According to the report, the life sciences industry is under increasing cost pressures due to the impact of the COVID-19 pandemic, new regulations, new entrants, and adapting to the needs of an aging population. One of the ways in which organizations in the life sciences industry have been meeting these challenges is by using advanced technology and digital operating models as a platform for transformation.
The report mentions that Hexaware is well-positioned to help life sciences companies transform digitally while controlling costs, improving patient engagement, and optimizing supply chain operations.
The company has achieved a Leader position in patient engagement digital transformation services due to its clear focus on cloud-based solutions for digitizing patient engagement. According to the report, this includes Hexaware’s experience in developing digital medicine systems, its powerful standardized patient-centric solution built on Salesforce, and its strong focus on operational support through the Hexaware Compassionate Cognitive Customer Care Center which offers multilingual, omnichannel patient support.
The company has achieved a Rising Star position in clinical development digital transformation services due to its potential to achieve a future leadership position. The report states that the company has invested in digital solutions to support multiple areas of clinical development and has a strategic vision to become a leading digital transformation partner for the life sciences industry.
Hexaware has invested in platform-enabled solutions to support multiple areas of the clinical development lifecycle. The company has been progressing towards sustainable development by co-developing the Human Data Sciences Cloud and having other collaborations with industry digital leaders. The team ensures an ongoing commitment to automation-enhanced delivery.
Hexaware Named a Leader for Patient Engagement Digital Transformation Services in the ISG Provider Lens™ Life Sciences Digital Services Report, 2021
“With a clear focus on cloud-based solutions for digitizing patient engagement, Hexaware has achieved a leading position in this quadrant.”
To know more about clinical research digital transformation solutions, click here.
Hexaware Named a Rising Star for Clinical Development Digital Transformation Services in the ISG Provider Lens™ Life Sciences Digital Services Report, 2021
“Hexaware’s strategic commitment to becoming a leading digital provider in clinical development, combined with its strong and growing portfolio of solutions to support automation, its decentralized clinical trials solution, and advanced analytics offerings are all positive indicators for market Leadership.”
To know more about our clinical research digital transformation solutions, click here.
