Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Robotic Cognitive Automation (RCA) is an advanced form of automation that integrates Robotic Process Automation (RPA) with sophisticated Artificial Intelligence (AI) and Machine Learning (ML) capabilities. Unlike traditional automation tools, RCA is designed to process and analyze large volumes of data while learning and adapting from experiences. This enables the system to make intelligent decisions based on context, handle both structured and unstructured data, and understand and interpret human language. By employing this innovative approach to cognitive automation, organizations can significantly enhance their digital transformation efforts by automating complex tasks that require a higher level of cognitive function.
RCA operates through a combination of advanced technologies that enhance traditional processes. At its core, it integrates AI and machine learning to process vast datasets in real-time, identify patterns and anomalies, and make autonomous decisions based on learned behaviors. Additionally, RCA employs cognitive processing techniques, such as natural language processing, to understand human communication and uses pattern recognition and anomaly detection to manage ambiguous situations effectively. The system continuously monitors data, collects insights, and implements intelligent data gathering strategies, utilizing advanced sensors and monitoring tools. This synergy creates a powerful framework for intelligent automation that optimizes operations across various sectors.
RCA can be implemented across various industries and functions: