ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Digital Operations

What Are Digital Operations?

Digital operations involve integrating agility, intelligence, and automation into business processes to create operational models that improve performance and enhance customer satisfaction. They also involve orchestrating resources and systems to deliver value through digital platforms in real-time, focusing on optimization, efficiency, and scalability.

Why Are Digital Operations Important for Today’s Businesses?

Today’s digital economy demands that businesses meet evolving customer expectations to stay competitive. Digital IT operations enable businesses to:

Innovate and deliver new products, services, and experiences.
Eliminate outdated models to facilitate agility and responsiveness.
Bridge process gaps between suppliers, customers, and partners, ensuring seamless transactions and interactions.

What Is the Impact of AI on Digital Operations?

AI enhances Digital Operations by adding intelligence, prediction, and autonomous decision-making to core business workflows. It analyzes real-time data to forecast demand, detect anomalies, and optimize processes without manual intervention. By combining machine learning, advanced analytics, and intelligent automation, AI transforms traditional digital workflows into self-adjusting systems that react instantly to operational changes. This improves efficiency, accelerates decision-making, strengthens risk management, and delivers faster, more accurate customer experiences. In essence, AI turns Digital Operations into a scalable, adaptive, and continuously optimizing operational model.

What Are the Business Benefits of Digital Operations?

The benefits of digital operations include the following:

Cost Reduction: Streamlining processes and automating tasks help reduce operating costs.
Improved User Experiences: Enhancing digital interactions improves customer satisfaction and loyalty.
Better Outcomes: Data-driven insights enable more effective decision-making and business strategies.
Top-Line Growth: Innovative operating models and process excellence contribute to revenue growth.
Agility and Efficiency: Rapid adaptation to market changes and customer demands through optimized processes.

What Are Some Essential Ways of Building Digital Operations?

To build effective digital operations, businesses should:

Eliminate Inefficiencies: Address operating model inefficiencies to unlock growth potential.
Implement Intelligent Process Automation (IPA): Empower the workforce by automating mundane tasks, increasing productivity, and enhancing intellectual capital.
Refocus Resources as Required: Allocate resources appropriately to scale the business quickly by replacing self-managed processes with efficient managed services.

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