ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Design Thinking

What is Design Thinking?

Design thinking is a human-centered approach to problem-solving and innovation. It involves understanding the user’s needs, redefining problems, and creating innovative solutions to prototype and test. This approach integrates the needs of people, the possibilities of technology, and the requirements for business success. Essentially, it focuses on empathy and experimentation to drive design thinking innovation.

What are the Stages of Design Thinking?

The design thinking process consists of five key stages:

Empathize: Understand the user’s needs through observation and engagement.
Define: Clearly articulate the problem you want to solve.
Ideate: Generate a range of ideas and solutions.
Prototype: Build tangible representations for a subset of ideas.
Test: Evaluate the prototypes with users to refine solutions.

These design thinking steps help teams to systematically approach and solve complex problems.

Design Thinking Frameworks

Several design thinking frameworks guide the application of design thinking principles:

Stanford d.school model: Emphasizes a flexible, iterative approach with the five stages mentioned above.
Double Diamond design thinking model: Developed by the UK Design Council, it divides the process into four phases: Discover, Define, Develop, and Deliver. These frameworks provide structured methodologies to apply design thinking methods effectively.
IDEO’s design thinking framework: This framework is divided into three phases: Inspiration, Ideation, and Implementation. It focuses on understanding user needs, brainstorming creative solutions, and bringing those solutions to life through prototyping and testing.

Design Thinking Vs Agile Methodology

Design thinking and agile methodology are both iterative approaches but serve different purposes:

Design Thinking focuses on understanding and solving user problems through a creative and empathetic process. It is more exploratory and user-centric.
Agile Methodology emphasizes iterative development, continuous delivery, and flexibility in project management. It is more execution focused. Combining both can lead to a powerful synergy where design thinking drives innovation and agile ensures efficient implementation.

What are the Benefits of Design Thinking?

The benefits of design thinking include:

Fostering innovation: Encourages creative problem-solving and out-of-the-box thinking.
Enhancing user experience: Solutions are tailored to meet user needs and preferences.
Promoting collaboration: Encourages teamwork and diverse perspectives.
Reducing risk: Early prototyping and testing help identify potential issues before full-scale implementation.
Driving business success: Leads to more effective and user-centric products and services. By applying design thinking principles, organizations can develop innovative solutions that resonate with users and create a competitive edge.

Back to glossary