ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Change Management

What is Change Management?

Change management is the process of planning, implementing, and monitoring organizational changes to ensure smooth transitions and minimize resistance. It enables businesses to adapt to new processes, systems, or strategies while maintaining operational stability. The change management definition highlights its importance in helping organizations navigate evolving business landscapes and remain competitive.

What Are the Types of Change Management?

Organizations typically deal with three main types of change management in business:

Process Change Management: This focuses on changing the way work is done, including changes to processes, procedures, and methods.
Structural Change Management: This focuses on changing the organizational structure, such as changes to job roles, responsibilities, or the physical layout of the workplace.
Cultural Change Management: This focuses on changing the culture of the organization, such as changes to the way employees think, feel, and behave.

How Does Change Management Work?

The change management process works by systematically addressing the impact of change on people, processes, and technology. It involves clear communication, collaboration, and strategic planning to ensure that transitions occur efficiently. By leveraging change management strategies, organizations can align employees, stakeholders, and resources to achieve desired outcomes.

What Are the Steps Involved in a Change Management Cycle?

This cycle typically involves the following change management steps, including:

Assessing the need for change
Developing a change management plan
Communicating the changes to stakeholders
Implementing the changes
Monitoring and evaluating the changes

What are the Benefits of Change Management?

Strategic change management can provide several key benefits for businesses:

Improved Effectiveness: By managing changes effectively, businesses can increase the quality of their products and services.
Improved Efficiency: Change management can help streamline processes and improve overall efficiency within the organization.
Improved Employee Engagement: Change management helps keep employees engaged and motivated during times of organizational change.
Return on Investment (ROI): Change management can maximize the people-dependent portion of a project’s ROI by facilitating employee adoption and use of new solutions.
Improved Customer Satisfaction: Properly managing changes ensures a positive experience for customers and avoids disruptions to business operations.
Smoother Transitions: A structured change management process helps organizations navigate changes more smoothly and efficiently.
Reduced Resistance to Change: Effective change management strategies can help mitigate resistance to change among employees and stakeholders.

The importance of change management principles cannot be overstated. It helps businesses to stay agile, adapt to changing market conditions, and maintain a competitive edge. By realizing these benefits, organizations can drive more successful and impactful changes.

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