ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Flyer

Autonomous Reasoning for Enterprise Operations

Key Takeaways

– Hexaware’s agentic AI layer reasons through root causes using live ServiceNow data.
– Reported results include 58% faster resolution and 73% of incidents auto-remediated.
– Ninety-two percent of answers stay grounded in actual data, with reasoning fully audit-traceable.
– Hexaware holds 10+ years on the Now Platform and 3,500+ certifications.

Your operations teams are drowning in tickets, alerts, and approvals; work that demands judgment but rarely gets it. You’ve tried GenAI tools. They summarize. They don’t reason through root causes, ground in your CMDB, or close the loop. And without AI governance, you can’t trust or trace what they produce.

Hexaware built something different: an agentic AI layer native to the Now Platform that delivers autonomous reasoning against your live ServiceNow data; then acts on it with full audit and policy control.

What Changes When Your Operations Can Think

58% faster mean time to resolve

92% of answers grounded in your actual data

73% of incidents auto-remediated

100% of reasoning steps audit-traceable

This is AI for IT operations that’s already delivering results across ITSM, ITOM, CSM, HRSD, and SecOps, with AI governance wired in from day one, not patched in later.

Why Hexaware

Not every ServiceNow Partner can deliver autonomous reasoning at scale. Hexaware is an elite global strategic alliance partner with 10+ years on the Now Platform, 550+ engagements, and 3,500+ certifications spanning every major ServiceNow domain.

Your first reasoning agent goes live in production in just eight weeks, from discovery through activation to full-scale managed operations.

See the Full Solution

We’ve distilled the complete architecture—the reasoning engine, governance framework, engagement model, and solution accelerators—into a single flyer you can share with your leadership team today.

Download it now and see exactly how autonomous reasoning works inside your ServiceNow environment.

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Get the Resource

Download this Hexaware resource and explore what's possible.

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