ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Flyer

AI-native Servicing for Banking and Lending

Key Takeaways

– Hexaware’s AI-native servicing replaces fragmented automation with end-to-end resolution in banking and lending.
– The solution combines orchestration, workflow automation, system integration, and human oversight.
– Institutions gain faster first-contact resolution, lower cost-to-serve, and modernization without replacing existing systems.

Are your servicing operations still struggling despite investments in banking servicing automation?

Most financial institutions have modernized channels and workflows—but customer issues still require multiple handoffs and manual effort, and are prone to inconsistent policy application. That’s because many banking automation approaches, including AI loan servicing tools, focus on discrete tasks rather than end-to-end resolution.

It’s time to move beyond fragmented automation.

Hexaware’s AI-native servicing transforms how servicing gets done—shifting from isolated activities to end-to-end resolution across customer interactions, policies, systems, and workflows. By combining intelligent orchestration, servicing workflow automation, system integration, and human oversight, institutions can deliver faster, more consistent outcomes across banking and lending servicing journeys.

With this approach, you can:

Improve first-contact resolution and reduce repeat interactions
Lower cost-to-serve while scaling operations
Deliver consistent, policy-aligned decisions across channels
Enhance customer and member experience with faster, clearer resolutions
Modernize servicing without replacing existing digital banking or loan servicing systems

This is not just another layer of banking automation solutions—it’s a fundamentally different way to run servicing operations.

Download the flyer to explore real use cases, business impact, and how AI-native servicing can transform your lending operations.

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Get the Resource

Download this Hexaware resource and explore what's possible.

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