Your CRM stopped being a place people log into. Salesforce Headless 360 exposes every platform capability—data,workflows, business logic—as an API, MCP tool, and CLI command. That means an agent can resolve a case insideSlack, price a renewal from a partner portal, or pull an investor record into a third-party AI client. For revenue teams inregulated industries, that removes a real constraint: you could only ship the experience the platform’s own interfaceallowed.
Every new surface is also a new way into your org, which raises the same questions audit teams always ask: who acted,what were they allowed to touch, and can you produce the record six months later? Most partners sell you speed andleave those questions to your audit team. Hexaware answers them first—then builds fast. Those answers, written down,are the boundary.
What Hexaware delivers:
- Context Layer — Data 360, Analytics and Tableau, and MuleSoft unify advisor, sponsor, and subscriber data withidentity resolution that holds across regulated boundaries. Agents work from profiles your compliance team hasalready signed off on.
- Reasoning Layer — Agentforce 360 and CPQ agents deployed into the steps that price, match, and renew, thendecide explicitly what the agent settles, what it recommends, and what a licensed human must approve before itreaches a customer.
- Surface Layer — Define the capability once, render it where work already happens: an advisor portal, a sponsor bidworkspace, a case resolved in Slack. Same permissions, same sharing model, same audit trail on every surface.
- Compliance Layer — Financial Services Cloud, Health Cloud, Life Sciences Cloud, Einstein Trust Layer, and Shieldcarry the data model your regulator expects. Consent management, suitability checks, and GxP-relevant logging staynative.
As a Summit-tier Salesforce Partner with 1,400 certifications and 1,000+ projects delivered, Hexaware brings regulated-industry depth across banking, wealth, insurance, pharma, and clinical research. Governance-first delivery, from controlmapping through managed services.
Ready to open the platform safely? Download the Client Impact Series to see how Hexaware helps enterprises activateagentic revenue operations without loosening a single control.
