ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Case Study

Reinforcing the Mark of Trust in Insurance

Life insurance gained prominence in the wake of the Covid-19 pandemic, with people facing many uncertainties. Whilst the insurance industry is witnessing a radical shift in customers’ needs, behaviors, and expectations, digital transformation in insurance will help streamline the processes and enhance the customer journey. The right partnership can drive technology-enabled change and accelerate digital transformation in insurance.

Here’s the story of our client, a century-old customer-focused insurance company spread globally, delivering a full spectrum of flexible benefits solutions to its customers. They took active steps to grow the business digitally, partnering with Hexaware 18 years ago. Our partnership stands strong on the pillars of performance and trust even after a decade. We worked hand-in-hand on the company’s growth path and contributed to customer experience transformation over the years.

From 2004 to 2013, we worked on the grounds of staff augmentation and climbed up several ladders to reach the cloud. Our scope of work included development, managed services, automation-led cost reduction, business operations, IT operations, digital transformation, and customer experience transformation.

The benefits delivered to the client include:

Digital Transformation in Insurance
Faster claims processing
Automation-led Cost Takeout
Effort and error reduction through automation, seamless migration
Customer Experience Transformation
Seamless enrolment through API widget – Simplink, Automation
Speed to Market – Mainframe Products Implementation
Business Transformation
Legacy Modernization
Cloud Migration
Digital Solutions- Pega Partnership
Streamline claims process
Faster time-to-market

Treading on the path of evolving technology, we have reached far with our customers, and we do not intend to stop here.

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