ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Case Study

Europe-based Leading Development Bank Transforms Engagements with Dynamics 365 CRM Implementation

About this Content

Nowadays, providing a seamless user experience with cutting-edge technology is crucial to meet changing customer preferences. Implementing Dynamics 365 CRM helps businesses achieve operational transparency and enhance their business models.

A leading Europe-based multilateral development bank collaborated with Hexaware to digitize its operations, aspiring to become a Greenbank by 2025.

Our solution included end-to-end Microsoft Dynamics 365 CRM sales functions, a 360-degree view of customer interactions, and smarter insights while focusing on agility. The cloud-based solution was rolled out to hundreds of users located in across the globe and achieved the following business benefits:

Enhanced client servicing and satisfaction
Transparent information sharing
Improved productivity and brought remarkable process efficiencies
More opportunity conversions

Hexaware implemented the project under the Microsoft Fastrack program. Microsoft architects reviewed solutions after each major milestone and gave positive feedback on the delivery approach and deliverable quality.

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