Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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– Pfizer, Novartis, Roche, and Merck have each implemented automation across their operations.
– Hexaware’s zero-cost transformation model funds itself from future savings starting day one.
– The Balance Sheet-led Transformation model reaches full transformation by year three at a 95% success rate.
– A global CRO saved more than 30 million dollars annually through this zero-cost transformation.
Automation in the pharmaceutical industry isn’t just a cost-saving strategy; it’s the alchemy that turns efficiency into a golden standard of healthcare.
A paradigm shift is occurring in the quick-paced field of biopharmaceuticals, and innovation is driving it. Staying ahead of industry trends is not only a goal but a requirement for the leading global biopharmaceutical organizations.
In this blog, let’s explore the transformative impact of automation on the biopharmaceuticals and life sciences sector. We’ll also introduce you to a novel strategy that can potentially chart a new direction for the future: Hexaware’s zero-cost transformation model for achieving optimal automation benefits.
The pharmaceutical value chain is experiencing a profound shift with the game-changing impact of automation, delivering both qualitative and quantitative advantages that redefine industry norms.

Amidst the remarkable benefits, pharmaceutical enterprises encounter challenges while on the road to embrace the full potential of automation.

Numerous pharmaceutical enterprises have successfully harnessed the full potential of automation through strategic service provider partnerships. Here are some compelling examples of their transformative journeys:

Reference URL: Manufacturing Insights: Pfizer (pharmtech.com)

Reference URL: novartis-case-study-update.pdf (ascm.org)

Reference URL: Roche Beats Complexity by Building End-to-End Clinical Trial Supply Chain (gartner.com)

Reference URL: Innovation and digitalization – Merck Corporate Responsibility Report 2019 (merckgroup.com)
The notion of zero-cost transformation presents a ray of hope amidst the consistently changing pharmaceutical industry. Improving operational effectiveness and realizing large cost reductions without going over budget are the main goals of this innovative approach. Ultimately leading to significant cost reductions, it leverages the transformative power of automation to bring in a new era of streamlined operations and fewer errors.
Nevertheless, the pharmaceutical industry currently grapples with a myriad of formidable challenges. These include stringent regulatory requirements, intensified competition, surging research and development costs, and the unwavering commitment to upholding impeccable product quality standards. Furthermore, the industry must adeptly adapt to cutting-edge technological advancements and the mounting demand for personalized medication. Meeting these multifaceted demands while maintaining fiscal responsibility presents a formidable task.
Hexaware’s zero-cost transformation model introduces an ingenious strategy for reshaping the pharma industry. This model strategically focuses on optimizing operational efficiency and achieving substantial cost reductions without inflating the overall budget. At the core of this innovative approach is the concept of zero-cost transformation, predominantly driven by the power of automation.
With automation as a key component of its business strategy, Hexaware employs state-of-the-art automation technology, such as Robotic Process Automation (RPA), to gradually remove repetitive and time-consuming processes. This calculated action releases priceless human resources from routine tasks and puts them in a position to work on more strategic projects that will benefit clients more. In addition to increasing efficiency, this increased productivity acts as a trigger for cost savings.
In this approach, Hexaware delivers transformation immediately, realizing future savings from day 1. This is how:
In a traditional outsource setup, it takes 4 years to deliver transformation with a 70% probability of success. However, Hexaware’s zero-cost transformation, driven by a Balance Sheet-led Transformation (BET) model, frees up capital from year 1 to deliver transformation by the end of year 3 with a 95% success rate.
Under the BET Model, Hexaware provides the following benefits:
Automation is a significant development in the pharma industry that will bring about excellent patient care, strong financial planning, and operational excellence. Hexaware’s zero-cost transformation model is the visionary road forward where automation and technology pave the way for large biopharmaceutical firms to achieve unprecedented success through immediate transformation.
As we navigate the divide between digital imperatives driving market competitiveness and the economic challenges of inflation and recession in the developed world, are you prepared to lead? Let’s discuss. Contact marketing@hexaware.com