Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 28 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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– Generative AI enables personalized learning experiences at scale for growing student populations.
– Key applications include virtual campus navigation, student outreach, and customized learning aids.
– Dynamic curriculum design and assessment support round out GenAI’s use cases in education.
– Hexaware combines cloud transformation and digital IT operations for educational institutions.
Today, education stands at the crossroads of tradition and digital evolution and educational institutions are experiencing significant growth driven by ever-evolving student needs. With the accessibility of digital resources, a student in a remote village can enjoy the same privileges as someone at a premier university. In this context, institutions are finding it challenging to profitably scale operations, while ensuring personalized education experiences.
Catering to a growing student demographic requires investment in resources, faculty, and streamlined processes. Despite such investments, maintaining a consistent quality of education continues to be a challenge due to diverse teaching styles of educators and different learning needs of students. Crafting a personalized learning experience for hundreds or thousands of students might seem Herculean, but with Generative AI for the education sector, it’s becoming a tangible reality.
In the wake of these factors, educational institutions are working on integrating advanced tools like Generative AI to ensure seamless customized learning experiences while ensuring cost efficiencies.
In the context of the above technology trends in consumer demand, the education sector is significantly investing in next-gen technologies and platforms. GenAI has shown high potential to be a valuable tool for educational institutions to enhance the student as well as faculty experience throughout the whole student lifecycle.
Key areas where educational institutions are deriving value from GenAI include:
In response to the challenges brought about by COVID-19, many educational institutions have upgraded their legacy systems and adopted hybrid learning models. This shift has made them more capable of embracing cutting-edge technologies, including GenAI. These institutions have advanced significantly in digital maturity, leveraging EdTech not only to navigate the market but also to gain a competitive edge.
In the current market landscape, investments in technology are being planned carefully, given financial constraints and the need for labor optimization, particularly for new IT projects. The goal is to carefully assess the organization’s position and balance innovation and fiscal responsibility. Post technical and financial readiness, it’s essential to establish clear goals, identify best-fit use cases, and align the implementation of GenAI with the institution’s business objectives.
To smoothly integrate Generative AI, institutions should not only focus on EdTech adoption but also prioritize concerns like data privacy, security, and potential biases in AI. A holistic approach that combines the prowess of Generative AI services with the wisdom of human expertise is the roadmap to an enriched, futuristic educational paradigm.
While the promise of GenAI is undeniable, institutions must approach its integration thoughtfully.

GenAI isn’t just another tool in the educational tech stack. It’s a transformative force, poised to reshape how institutions operate, educators teach, and students learn. As we move forward, embracing GenAI isn’t just an option; it’s a necessity for those aiming to be at the forefront of educational excellence.
In this transformative era, educational institutions require a seasoned ally. Enter, Hexaware.
Who We Are: Hexaware, a global tech and business process services giant, thrives on innovation. Our 28,000 Hexawarians are dedicated to fusing great people with groundbreaking technology, ensuring that organizations worldwide benefit from our three-decade-long legacy of offering state-of-the-art solutions.
What We Offer: Our offerings encompass a broad spectrum of solutions that bring digital student experiences to life. Bolstered by Generative AI for real-time collaboration, we help educational institutions like yours craft personalized learning experiences. With a keen focus on areas like cloud transformation and digital IT operations, Hexaware ensures that educational institutions are equipped with the best.
Our Distinct Edge: Our industry-specific expertise in the educational sector, combined with our strong partnerships and an unwavering commitment to customer satisfaction, positions us uniquely. Our track record in aiding organizations with digital transformation means that in the education sector, we’re not just future-ready; we’re defining the future.
Incorporating Generative AI with Hexaware’s unparalleled technological expertise ensures that educational institutions are not just evolving but are pioneers in shaping the future of education.
To learn more about our capabilities for educational institutions, click here.