How do you choose a cloud transformation service provider?

Evaluate the provider’s ability to connect cloud decisions with your business priorities. Ask for relevant delivery examples, a clear modernization approach, and evidence of results in environments similar to yours. Evaluation criteria: Consider the service portfolio, industry experience, delivery capacity, partner ecosystem, and approach to measuring outcomes. Technical and governance capabilities: Look for certified teams on the cloud platforms you use and relevant expertise in application modernization, DevSecOps, FinOps, and AI integration. Industry and compliance alignment: Check that reference designs, policy controls, security requirements, and sustainability commitments fit your organization. Delivery model: Agree on responsibilities, service-level objectives where relevant, and the measures that will show whether the program is delivering value.

What is a cloud transformation maturity assessment?

A maturity assessment examines how prepared an organization is to deliver and sustain a cloud transformation. It can cover strategy, architecture, skills, governance, delivery processes, security, and financial management. Application discovery and dependency analysis are inputs to the assessment. They help identify technical constraints, while the broader review establishes organizational priorities and gaps. Application assessment and code transformation tools such as Amaze® can inform the technical part of the review. Strategy, skills, security governance, and financial management require broader assessment.

How do Amaze® and RapidX® support modernization?

ISG describes Amaze® and RapidX® as complementary modernization accelerators. Their roles span assessment, changes to code, and redesign of application architecture. Amaze® combines a rules-based engine with GenAI for application assessment and code transformation. RapidX® supports reverse and forward engineering, using AI-based subject matter expertise to assist with initial design and code outputs. The report separately describes Hexaware’s industry-focused consulting and cloud expertise. The specific customization of each accelerator should be established for the engagement.

What can undermine a cloud transformation program?

Common planning risks include unclear business priorities, insufficient assessment, weak governance, and inadequate preparation for the way teams will work after transformation. Cost assumptions: Data movement, cross-region deployments, and AI infrastructure can create unexpected spending if they are not considered during design. Workload decisions: Rehosting can be appropriate, but applications with significant architectural constraints may need more substantial changes to deliver the intended benefits. Multicloud coordination: Distributed environments need clear responsibilities and compatible governance and security controls. Measurement: Without agreed baselines and targets, it can be difficult to establish whether the transformation has improved cost, reliability, or development delivery.

What makes Hexaware a cloud transformation services provider?

ISG’s transformation profile highlights Hexaware’s platform engineering, complementary modernization accelerators, and industry-specific expertise. Platform engineering helps teams create and govern environments through reusable designs, self-service access, and infrastructure as code. Amaze® and RapidX® support application analysis, code transformation, and architecture redesign. Industry consulting and reference architectures help apply these capabilities to cloud-native workloads and legacy applications. These capabilities provide a basis for discussing an enterprise’s transformation requirements, with outcomes and responsibilities defined for the specific engagement.

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Benchmarking 9 Cloud Transformation Service Providers for Midmarket Enterprises

Last Updated: Oct 19, 2026
12 min read

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Benchmarking 9 Cloud Transformation Service Providers for Midmarket Enterprises

Cloud transformation service providers help enterprises rethink how applications, data, platforms, and technology teams work together. A well-planned program can improve responsiveness and efficiency while creating a foundation for capabilities such as enterprise AI.

Moving an application to the cloud does not automatically resolve its architectural limitations or improve the processes around it. Enterprises need to decide which changes will create business value and how those changes will be delivered.

A practical transformation plan connects business priorities with modernization, migration, governance, and the way technology teams will work.

What Cloud Transformation Services Include

Leading cloud transformation service providers help enterprises plan and execute broader changes to their technology environment through cloud adoption. These services can include transformation roadmaps, business-case development, workload modernization, cloud-native architecture, migration, governance, FinOps, and the integration of capabilities such as AIOps and GenAI.

The ISG Provider Lens® Multi Public Cloud Services 2025 U.S. report, published in December 2025, identifies Hexaware as a Leader in the Consulting and Transformation Services — Midmarket quadrant. That quadrant considers how providers help enterprises use cloud adoption to improve their IT environments, including the requirements of multicloud deployments, individual industries, and AI.

Cloud transformation therefore needs to connect technology decisions with business goals and the teams responsible for delivering them.

Why Cloud Transformation Is Becoming More Complex

Enterprises increasingly operate across multiple cloud platforms, legacy environments, and cloud-native architectures. Enterprise cloud modernization therefore needs to address more than infrastructure, with security, compliance, cost, resilience, and AI readiness becoming part of the transformation agenda.

ISG describes a market moving toward repeatable delivery across assessment, implementation, and operations. In its midmarket observations, the report links this change to reusable infrastructure designs, automated delivery processes, and AI support. It also emphasizes planning for reliability, security, and cloud costs together, rather than addressing them in separate stages.

Enterprises can use this perspective to frame their transformation decisions.

Alongside deciding how to move a workload, they should define the architecture it needs, the controls it must meet, and the way it will be maintained.

Those decisions help connect the cloud program to business outcomes.

9 Providers Assessed by ISG

ISG assessed 63 companies for the overall study; 30 qualified for the Consulting and Transformation Services — Midmarket quadrant. Of those 30, eight were designated Leaders and one a Rising Star.

This article covers those eight Leaders and the Rising Star, listed alphabetically. It is a selection based on ISG’s quadrant classifications, not an ISG ranking of the top nine providers. The provider summaries below draw on the report’s observations.

Brillio

ISG identifies Brillio as the quadrant’s Rising Star. Its assessment highlights orchestration that uses AI to coordinate work across a client’s tools, together with investment in industry solutions and offshore delivery capacity.

Coforge

ISG highlights Coforge’s use of industry-specific intellectual property and AI in its cloud services. The report also notes contracts linked to measurable results, open-source delivery tools, and increased collaboration with nearshore teams.

Hexaware

ISG places Hexaware among the quadrant’s Leaders, citing a standardized approach to modernization and closer collaboration with hyperscalers. Its assessment emphasizes delivery speed and compliance, supported by the platform engineering and application modernization capabilities described below.

Hitachi Digital Services

ISG notes that Hitachi Digital Services incorporates service-level objectives into its contracts and draws on experience with operational technology across industries. The report also describes a transition toward using AI-supported operational guidance in production environments.

Innova Solutions

ISG describes Innova Solutions as combining engineering services with AI-supported delivery. It is bringing its accelerators into a common approach to transformation while extending partnerships and capabilities across infrastructure environments.

Mphasis

ISG highlights Mphasis’s use of platforms to connect development with operations and its work to standardize reusable designs for cloud changes. The report also notes AI-related improvements in incident costs and broader coverage of U.S. industries.

Persistent Systems

ISG emphasizes Persistent Systems’ cloud engineering capabilities, including reusable configurations that combine cloud foundations with monitoring and financial management. Its assessment also points to investment in industry offerings and local leadership for regulated sectors.

Rackspace Technology

ISG describes Rackspace Technology’s expansion from operating cloud environments into transformation services. The report points to AI-supported assessment and governance, dedicated modernization teams, and integrations with external platforms to help deliver complex enterprise resource planning migrations.

Unisys

ISG highlights Unisys’s consulting approach to preparing clients for AI and its investment in security for multicloud transformation. The assessment also notes broader use of zero trust and modernization work extending beyond public cloud infrastructure.

How Hexaware Approaches Cloud Transformation

The ISG report positions Hexaware as a Leader in Consulting and Transformation Services — Midmarket. Its approach combines an AI-enabled platform engineering model with modernization accelerators and hyperscaler technologies.

Platform Engineering for Repeatable Transformation

ISG describes Hexaware’s platform engineering model as using AI and giving teams access to environments they can provision themselves. Infrastructure as code (IaC) and policy controls help standardize how those environments are created and governed.

Reusable platform designs support central IT oversight. The report identifies more consistent provisioning and fewer coordination delays as benefits for large modernization programs.

This is an important distinction from transformation programs that rely heavily on manually provisioning and configuring individual environments. By codifying infrastructure and governance, the platform becomes a reusable foundation for subsequent transformation work.

Amaze® and RapidX® for Modernization

Hexaware’s modernization approach brings together two complementary accelerators.

According to ISG, Amaze® uses both rules-based processing and generative AI to assess applications and support changes to code.

RapidX® supports analysis of existing systems and the design of new ones, using AI-based subject matter expertise to help produce early design documents and code.

ISG describes the tools as complementary: together, they support changes at both the code and architecture levels and can reduce manual assessment and design work.

Modernizing Cloud Native and Legacy Estates

ISG also highlights Hexaware’s industry consulting and proprietary assets for Kubernetes workloads on AWS, Google Cloud, and Microsoft Azure. The report names Amazon Elastic Kubernetes Service, Google Kubernetes Engine, and Azure Kubernetes Service.

For legacy applications, the report associates Hexaware’s reference designs and accelerators with lower total cost of ownership (TCO) and faster time to market.

Working Across Hyperscaler Environments

The report notes that Hexaware is strengthening relationships with hyperscalers, including joint selling through its AWS strategic collaboration.

Its U.S. activity includes platform engineering pilots and modernization engagements described in the report. These examples indicate market activity rather than a guaranteed outcome for every transformation program.

This gives the transformation model a broader scope: enterprises can combine modernization, platform engineering, and cloud adoption across different hyperscaler environments rather than treating each cloud as an isolated program.

Planning a Cloud Transformation Program

A cloud transformation program typically brings several activities together.

1. Build the Cloud Transformation Roadmap

Before changing workloads, enterprises need a clear view of their current estate, business priorities, dependencies, costs, and risks. A clear cloud adoption strategy helps connect these considerations to the broader transformation roadmap and determine which workloads, platforms, and operating models should change first.

ISG’s evaluation covers planning and business justification alongside technical modernization. For enterprises, the practical task is to connect those areas in a roadmap with clear priorities, responsibilities, and financial assumptions.

2. Modernize Where It Creates Value

Not every application needs the same treatment.

Some workloads may be suitable for rehosting. Others may benefit from replatforming, refactoring, or rearchitecting. Modernization decisions need to consider business value, technical debt, application dependencies, cost, performance, and future requirements.

Assessment helps determine whether changes are needed at the code or architecture level. ISG’s description of Amaze® and RapidX® illustrates how complementary tools can support those decisions.

3. Build Cloud Native Foundations

Cloud transformation increasingly involves platform engineering, self-service capabilities, infrastructure-as-code, policy controls, and standardized blueprints.

ISG reports demand from midmarket clients for cloud foundations suited to their industries and data platforms that can support AI. Buyers also want evidence that these investments improve reliability, spending efficiency, and development delivery.

4. Integrate Security Reliability and FinOps Early

Transformation cannot treat security and cost management as activities that happen after migration.

ISG’s midmarket observations emphasize addressing these requirements together at the outset. Define ownership, controls, and measures of success while designing the program.

5. Prepare for AI

AI is becoming part of the transformation process itself.

The quadrant criteria cover integration of AIOps, FinOps, and GenAI. They also identify AI-based assessment and planning tools, AI assets, and certain GenAI services as preferred capabilities, rather than universal requirements.

For enterprises, this means the cloud environment needs to support not only today’s workloads but also emerging AI workloads and AI-enabled ways of operating technology.

What a Modern Cloud Transformation Should Deliver

A successful transformation should leave the enterprise with more than workloads running in the cloud.

It should create:

A scalable cloud foundation
Modernized applications and platforms
Stronger governance
Better cost visibility
More automated operations
Improved resilience
Greater developer velocity
An environment ready for AI adoption
The flexibility to operate across cloud environments

ISG’s midmarket observations reinforce the importance of demonstrable results. Enterprises can translate that expectation into baseline measures and targets for reliability, cost, and development delivery.

Cloud transformation services are ultimately about changing what the enterprise can do with technology—not simply where that technology runs.

Begin Cloud Transformation with Hexaware

Hexaware brings together cloud strategy, platform engineering, application modernization, automation, and hyperscaler capabilities to help enterprises move toward a more scalable and repeatable transformation model.

Its combination of Amaze®, RapidX®, platform engineering, and industry-specific cloud expertise supports transformation across both legacy and cloud-native environments.

Frequently Asked Questions

Evaluate the provider’s ability to connect cloud decisions with your business priorities. Ask for relevant delivery examples, a clear modernization approach, and evidence of results in environments similar to yours.

Evaluation criteria: Consider the service portfolio, industry experience, delivery capacity, partner ecosystem, and approach to measuring outcomes.
Technical and governance capabilities: Look for certified teams on the cloud platforms you use and relevant expertise in application modernization, DevSecOps, FinOps, and AI integration.
Industry and compliance alignment: Check that reference designs, policy controls, security requirements, and sustainability commitments fit your organization.
Delivery model: Agree on responsibilities, service-level objectives where relevant, and the measures that will show whether the program is delivering value.

A maturity assessment examines how prepared an organization is to deliver and sustain a cloud transformation. It can cover strategy, architecture, skills, governance, delivery processes, security, and financial management.

Application discovery and dependency analysis are inputs to the assessment. They help identify technical constraints, while the broader review establishes organizational priorities and gaps.
Application assessment and code transformation tools such as Amaze® can inform the technical part of the review. Strategy, skills, security governance, and financial management require broader assessment.

ISG describes Amaze® and RapidX® as complementary modernization accelerators. Their roles span assessment, changes to code, and redesign of application architecture.

Amaze® combines a rules-based engine with GenAI for application assessment and code transformation.
RapidX® supports reverse and forward engineering, using AI-based subject matter expertise to assist with initial design and code outputs.
The report separately describes Hexaware’s industry-focused consulting and cloud expertise. The specific customization of each accelerator should be established for the engagement.

Common planning risks include unclear business priorities, insufficient assessment, weak governance, and inadequate preparation for the way teams will work after transformation.

Cost assumptions: Data movement, cross-region deployments, and AI infrastructure can create unexpected spending if they are not considered during design.
Workload decisions: Rehosting can be appropriate, but applications with significant architectural constraints may need more substantial changes to deliver the intended benefits.
Multicloud coordination: Distributed environments need clear responsibilities and compatible governance and security controls.
Measurement: Without agreed baselines and targets, it can be difficult to establish whether the transformation has improved cost, reliability, or development delivery.

ISG’s transformation profile highlights Hexaware’s platform engineering, complementary modernization accelerators, and industry-specific expertise.

Platform engineering helps teams create and govern environments through reusable designs, self-service access, and infrastructure as code.
Amaze® and RapidX® support application analysis, code transformation, and architecture redesign.
Industry consulting and reference architectures help apply these capabilities to cloud-native workloads and legacy applications.
These capabilities provide a basis for discussing an enterprise’s transformation requirements, with outcomes and responsibilities defined for the specific engagement.

Author

Nidhi Alexander

Chief Marketing Officer

Nidhi Alexander is the Chief Marketing Officer at Hexaware, responsible for developing and building the brand and driving growth across its suite of technology services and platforms. She is responsible for brand, content, digital marketing, social media, corporate initiatives, industry analyst relations, media relations, market research, field marketing, and demand generation across channels. Nidhi has been anchoring market influencer relationships globally for Hexaware before taking over the marketing function. Within two years, she completely transformed Hexaware’s position across rankings from the industry analyst community. She has also helped build a strong sales channel via advisor-led deals for Hexaware. A recognized and accomplished marketing professional known for breakthrough results, Nidhi brings in diverse experience across brand building, analyst and advisor relations, field marketing, academic relations, employer branding, journalism, and television production over the last two and half decades. Before Hexaware, she was in leadership positions in firms like Infosys and Mindtree. She is a recipient of the Chairman’s award at Infosys, Mindtree, and Polaris. She started her career in journalism with Star Television (News Corp) and was associated with several award-winning news and current affairs programs like Focus Asia, National Geographic Today, Star Talk, and Prime Minister’s Speak. Nidhi holds a degree in English Literature from Jesus and Mary College, Delhi University, and a Masters in English Journalism from the Indian Institute of Mass Communication, Delhi. She currently resides in Bridgewater, New Jersey, with her husband and two children.

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