Hexaware Strengthens Data Capabilities with Acquisition of Softcrylic Know More

At Hexaware, our customers are at the heart of everything we do. We deliver real-world business outcomes by leveraging our AI and Generative AI consulting and implementation capabilities. From identifying use cases to building a compelling narrative for stakeholder buy-ins, our GenAI experts help you realize your vision. Our industry starter kits and accelerators help you navigate the complexities of enterprise-wide implementation while ensuring governance and data security.

Responsible AI Framework: The Bedrock of Our GenAI Services

Fairness

We ensure your solutions are unbiased and inclusive by rigorously evaluating dataset biases and focusing on equitable outcomes.

Accountability

We maintain transparency and responsibility through meticulous documentation and third-party oversight, ensuring all AI development stages adhere to responsible AI policies.

Transparency

We empower you to make informed decisions by clearly documenting data origins, processes, and model design.

Reliable & Secure

Your privacy and security are our priority, with robust data anonymization and security measures ensuring model reliability and consistency.

Disrupting the Normal With an AI-first Approach

Our GenAI strategy is centered on three pillars:

Disrupting Ourselves

Disrupting Ourselves

Integrating generative AI technologies into every aspect of our service delivery and operational processes.

Disrupting Clients

Disrupting Clients

Collaborating with clients on generative AI projects.

Disrupting Industries

Disrupting Industries

Targeting select high-impact initiatives through partnerships and our generative AI capabilities.

Behind our GenAI strategy is a structured approach focused on creating customized generative AI use cases, prioritizing them based on feasibility, relevance, and ROI. We also focus on collaborating with customers to create generative AI centers of excellence to ensure GenAI integration with existing business functions and tools. 

Consulting and Implementation Framework

Decode AI

Understanding & Scoping

Identify aspects that contribute to an effective integration. Create generative AI journeys, define needs, and identify frictions and hypotheses. 

  • Assess Business/IT Areas for Scope
  • Identify Best Generative AI Models 

Ideate with experts for the best outcomes. Conceptualize solutions based on our enterprise generative AI value proposition.

  • Discover & Define Use Cases
  • GenAI Solution Alignment & Prioritization

Understanding & Scoping

Consulting and Implementation Framework

Decode AI

Encode AI

Building & Delivering

Build to foster innovation & internalize creativity. Work closely with experts for new design blueprints.

  • Evaluate Data Pipeline; Enable Readiness

Ensure the harmonious interplay of creation, validation, and refinement. Focus on rapid development, deployment, and training for expedited generative AI adoption.

  • Solution Design and Development
  • LLMOps (large language models) Monitoring, Maintenance

Building & Delivering

Encode AI

Solutions Portfolio: The GPT Approach

We consult, categorize, and execute to enable holistic transformation.

Growth – consultative business value creation

Identifying domains and functional and external use cases to drive revenue and develop new business models. Unlocking growth with tailored industry use cases to create new revenue streams and innovative business strategies.  

  • Sales & Marketing
  • Customer Operations/Experience
  • Supply Chain Operations 
Productivity – practical, integrated & BAU solutions

Reimaging enterprise functions for higher productivity & cost savings with practical business-as-usual (BAU) solutions that integrate with existing & specific use cases.  

  • Software Development, Assurance 
  • IT & Business Operations 
  • Content & Knowledge Management 
Trust – security, reliability & data privacy

Establish AI maturity, secure generative AI, and navigate bias and compliance challenges by building guardrails of governance.  

  • Security, Risk & Compliance  
  • AI Regulations & Guardrails  
  • Model Scoring 

The Engagement Roadmap

Work with our team at all stages- right from brainstorming to laying out a strategic roadmap.

Foster greater collaboration and ideation between Hexaware & your teams for a robust generative AI implementation. 

Access our team’s NLP expertise for industry-centric nomenclature to harness the power of generative AI for real-world outcomes. 

Fuse GenAI with traditional artificial intelligence and ML & predictive analytics for better platform integration. 

Generative AI Solutions

Secure Access

Enable apps to leverage GenAI without compromising sensitive data and transform security measures.

Knowledge Management

Generate industry-leading knowledge-based articles with accurate, reliable information to empower teams.

Private LLM for Legal

Deploy a secure, domain-specific AI model tailored to your enterprise. Maintain full data control, ensure compliance, and unlock AI-driven insights without relying on public models.

Tensai GPT/ Enterprise Chatbot

Build a seamless knowledge bank chatbot encompassing pivotal business information across verticals.

Multimodal Connect

AI-powered virtual assistance for field engineers. Get real-time, context-aware support with enriched responses—images, tables, and visual aids.

RapidX

Transform optimization/refactoring, legacy modernization, and documentation across the software development lifecycle (SDLC).

AgentVerse

Transform document interaction with Agentic AI. Unlock deep domain knowledge with seamless, intelligent access to information.

Personalized Product Recommendations

Customize the generation of product descriptions and increase hyper-personalization for varied audiences.

Tensai Clinical Co-Pilot

Streamline clinical literature review with AI-powered synthesis from trusted sources like DrugBank and DailyMed. Access accurate, up-to-date insights enhancing research efficiency and decision-making.

Tensai Customer Service Voice Bot

Enhance Service Efficiency and User Experience through AI-powered natural voice interactions designed to act as customer service agents.

Tensai Legal Co-Pilot

Streamline legal document review with AI-powered risk detection, mutuality checks, and real-time recommendations. Enhance precision, automate redlining, and simplify compliance for faster, smarter legal workflows.

Tensai Contact Center Co-Pilot

Optimize contact center operations with real-time AI-driven transcription and summarization. Seamlessly integrate with Amazon Connect, Genesys, and ServiceNow.

GenAI Leaders

Mehdi Goodarzi

Mehdi Goodarzi

GenAI Leader

Jith M

Jith M

GenAI Leader

Pramod Beligere

Pramod Beligere

GenAI Expert

Innovation made simple

Leverage the Benefits of GenAI

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