When delays in background verification services pile up, businesses feel the strain. A global leader in identity verification struggled with high applicant dispute rates, an inefficient criminal background verification process, and low-quality scores. The result? Rising costs and missed production goals.
Hexaware introduced AI-powered automation to turn the tide. By integrating cutting-edge tools like intelligent workflows and hands-free processes, we helped the client reduce costs by 30%, saving USD 1.2 Million annually. Dispute resolutions, ticket handling, and the verification processes were transformed, delivering faster outcomes and measurable results.
This wasn’t just about solving problems—it was about creating lasting value. With significant cost reduction and improved customer satisfaction, the client was equipped to scale confidently. See how we redefined their operations. Download the full story.
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