Client
Our client is a leading bank based out of Riyadh. It is the third largest Saudi Bank by deposits and has 80 branches across Saudi Arabia and 1 branch in London. It offers Investment Banking, Commercial Banking, Private Banking, and Islamic Banking services.
Challenge
The major business challenges encountered by the client included:
- Consolidate disparate HR systems from 2 entities in a post-merger scenario
- Reduce TCO for supporting applications and improve the visibility of regional performances
- Comply with local norms
- Automate efforts for overtime and indemnity calculations
Solution
HCM Transformation Journey
The client was running its HR processes on PeopleSoft and wanted to be agile by tapping into the latest features of the cloud-based SaaS solution. After a detailed assessment, Hexaware performed a complete HCM transformation by migrating the client’s 5000+ employees from PeopleSoft to SuccessFactors, spanning all modules. In 2019, the client acquired a prominent Saudi Bank, which was operating its HR processes on Oracle EBS.
Incidentally, Hexaware was the vendor managing Oracle EBS Install for the acquired Bank. Hexaware did a similar exercise by moving the acquired Bank’s 2500+ employees onto the client’s SuccessFactors SaaS using its proprietary ‘Amaze for Modernization’ platform, which helps shorten the migration time. The organization reported significant cost savings, having a single source of truth for all its HR processes.
Connecting with Social Media Platforms
The client was running its HR processes on PeopleSoft and wanted to be agile by tapping into the latest features of the cloud-based SaaS solution. After a detailed assessment, Hexaware performed a complete HCM transformation by migrating the client’s 5000+ employees from PeopleSoft to SuccessFactors, spanning all modules. In 2019, the client acquired a prominent Saudi Bank, which was operating its HR processes on Oracle EBS.
Incidentally, Hexaware was the vendor managing Oracle EBS Install for the acquired Bank. Hexaware did a similar exercise by moving the acquired Bank’s 2500+ employees onto the client’s SuccessFactors SaaS using its proprietary Amaze® platform, which helps shorten the migration time. The organization reported significant cost savings, having a single source of truth for all its HR processes.
Connecting with Social Media Platforms
In order to allow its employees to collaborate and share documents around a topic or idea in a cloud-based social media platform, SAP Jam to SuccessFactors integration was made possible by configuring Jam and reconciling data between source and target systems.
Localization of SAP Data Center
To comply with local norms, the client had mandated SAP to migrate its SuccessFactors data center from SAP EU to SAP KSA (Saudi). Due to the criticality of business functionalities, Hexaware provided end-to-end functional validation of the entire SuccessFactors application post migration, to ensure all features work as expected.
Managed Services
As a part of Hexaware providing 24*5 SuccessFactors support (Levels 1, 2, & 3) for the merged entity, Hexaware significantly minimized manual efforts involved for overtime and indemnity calculations.
The Hexaware team regularly performed analysis on approved overtime amount, amount paid by payroll, and pending payments, resulting in no overtime pending payments reported for the past three months. Also, the process of calculating indemnity was automated by including additional pay components in a short span of time, which otherwise would have led to lots of interventions in manually correcting values.
Benefits
The client achieved exceptional results with Hexaware’s contribution, including migration of 5000+ employees from PeopleSoft to SuccessFactors. Some of the significant benefits realized include:
- 25% decline in client’s TCO
- $400 K savings in payroll, HCM, time tracking, and absence areas
- Ensured seamless processing of SuccessFactors application, post data center migration
- 95% reduction in man-hours to handle user queries for overtime and indemnity
Summary
Hexaware transformed the Human Capital Management (HCM) processes of a leading bank based in Riyadh. Faced with the challenge of consolidating HR systems post-merger, the bank, with Hexaware’s expertise, migrated 5000+ employees from PeopleSoft to SuccessFactors, achieving significant cost savings and a unified HR process. The integration of SAP Jam with SuccessFactors facilitated seamless collaboration, while the localization of the SuccessFactors data center ensured compliance with local norms. Hexaware’s managed services not only provided 24*5 support but also automated overtime and indemnity calculations. Thus, resulting in substantial business outcomes, including a 25% decline in Total Cost of Ownership (TCO), $400K in savings, and a remarkable 95% reduction in man-hours for user queries.
