Japan is a digitally-forward and hyper-connected nation. No wonder, a lack of online claims services led to below par customer experience for our client, a leading Japanese auto insurer.
Challenges faced:
- High Drop Rate on existing Portal
- Long Time for Proposal Creation
- No online Claims Service.
We developed a new business portal enabling the client to offer seamless digital communication to customers, agents, online brokers, dealers and partners.
The benefits delivered include:
- Instant Quotation for Vehicle Insurance
- 20% faster proposal creation cycle time
- Better brand visibility leads to 200% increase in portal hits
