The medical technology (MedTech) industry is entering a pivotal era—one where innovation, compliance, and patient safety must move in perfect sync. As digital transformation in the medical device industry accelerates, regulatory complexity is also intensifying. Global frameworks such as the EU MDR, IVDR, and FDA’s evolving digital health guidance are reshaping how medical device manufacturers design, test, and deliver their products.
At the same time, emerging technologies like generative AI, digital twins, and predictive analytics are redefining what’s possible across the device lifecycle—from R&D to post-market surveillance. The convergence of these forces is creating both opportunity and urgency for manufacturers to modernize compliance processes, automate quality management, and adopt a data-driven approach to regulatory readiness.
Against this backdrop, the ISG Provider Lens® 2025 Medical Device Digital Services Quadrant Report (U.S.) recognizes Hexaware as a Rising Star in the Regulatory Compliance, Strategy, and Quality Assurance quadrant. This distinction underscores Hexaware’s growing influence in helping MedTech organizations harness AI and automation to turn regulatory complexity into a strategic advantage—achieving faster approvals, stronger safety outcomes, and continuous compliance in an increasingly connected world.
Current Trends Shaping MedTech Compliance
There are several disruptive forces that are redefining medical device compliance and quality management in 2025. They include:
- Generative AI (GenAI) is expediting test automation, regulatory documentation, and patient communications. Providers such as Hexaware are at the forefront of applying GenAI for regulatory synthesis and lifecycle efficiency.
- Digital twins and predictive analytics are advancing proactive safety monitoring and real-world evidence generation, making compliance a continuous, data-driven process.
- Compliance automation through AI-enabled quality management systems and risk-based validation is transforming regulatory readiness into a competitive advantage.
- Cybersecurity and sustainability have emerged as “silent disruptors,” as regulators tighten mandates around eco-compliance and Internet of Medical Things (IoMT) data security.
- Convergence across the device lifecycle is accelerating, with engineering, compliance, and post-market services increasingly integrated to enable faster and safer go-to-market strategies.
Why Regulatory Compliance Is Evolving
The regulatory compliance landscape for medical device manufacturers is transforming rapidly under tightening global regulations, product complexity, and the growing adoption of connected devices. Digital-first compliance models incorporating automation, data security, and risk-based validation are now essential. These models help manufacturers accelerate submission readiness, improve audit preparedness, and reduce time to approval.
Today’s solution providers are evolving from compliance enablers to strategic partners, offering end-to-end advisory, digital quality management systems, and regulatory intelligence that align compliance with global go-to-market objectives.
Hexaware: Recognized by ISG as a Rising Star
In the 2025 Medical Device Digital Services Quadrant Report (U.S), Hexaware is recognized as a Rising Star for its AI-driven regulatory intelligence, digital quality systems, and compliance automation capabilities that enhance safety and efficiency across the product lifecycle. According to ISG, Hexaware’s technology stack and proprietary platforms are enabling manufacturers to simplify submissions, ensure regulatory readiness, and strengthen patient safety.
Key differentiators highlighted by ISG include:
- AI-powered Regulatory Co-Pilot: Helps manufacturers navigate complex global frameworks by synthesizing data for precise content extraction and compliance with quality management systems.
- Cloud-native Regulatory Platforms: Streamlines submissions across global markets, adhering to FDA and EMEA guidelines while anticipating regulatory changes and providing real-time compliance checks.
- Integrated Quality Management Systems: Enables audit readiness and proactive adaptation to evolving EU MDR and ISO 13485:2016 requirements.
- AI and Blockchain-driven Post-market Surveillance: Automates post-market monitoring and remote audit readiness, ensuring compliance with FDA and MDR/IVDR standards.
Together, these capabilities exemplify Hexaware’s ability to turn regulatory complexity into a strategic advantage, driving efficiency, accuracy, and trust across the medical device lifecycle.
AI in MedTech: The Core of Regulatory Strategy
Generative AI is one of the most disruptive forces reshaping the medical device IT services market. It is expediting test automation, regulatory documentation, surveillance, and patient communications. Hexaware demonstrates the kind of domain-specific, AI-led innovation ISG cites as transformative for regulatory and quality assurance operations.
By leveraging AI in compliance and quality management, Hexaware enables manufacturers to:
- Reduce manual documentation effort
- Improve audit preparedness
- Enhance patient safety and traceability
- Maintain continuous alignment with global regulatory standards
Market Dynamics: Agility Over Scale
The 2025 MedTech regulatory compliance market is characterized by convergence, where engineering-led, compliance-led, and post-market providers are moving toward integrated lifecycle solutions. While traditional leaders focus on scale and reach, the shift is favoring agile, innovation-led partners that embed automation and intelligence into regulatory workflows.
Hexaware exemplifies this evolution. Its AI-native platforms simplify submissions, automate quality management, and enable proactive compliance. ISG concludes that providers combining speed, intelligence, and specialization are redefining leadership in regulatory and quality assurance.
The Bigger Picture: Convergence and Patient Centricity
ISG’s 2025 Medical Device Digital Services Quadrant Report highlights a broader industry movement toward end-to-end lifecycle management that integrates compliance, digital quality transformation, and post-market enablement into a unified digital framework. This convergence positions providers that merge human-centered innovation with AI-driven compliance automation, such as Hexaware, to help MedTech manufacturers achieve both compliance excellence and faster time to market.
Sustainability and Security by Design
Sustainability and cybersecurity are emerging as “silent disruptors” within medical device IT services. In line with this, Hexaware integrates eco-compliance principles, cybersecurity safeguards, and data integrity protocols into its solutions. This approach helps manufacturers meet evolving environmental and data protection mandates while maintaining operational efficiency.
Why Hexaware’s Recognition Matters
The future of medical device services belongs to providers and manufacturers that embrace digital-first, compliance-embedded, and patient-centric strategies that turn regulatory obligations into enablers of trust and innovation.
Hexaware’s recognition as a Rising Star in the Regulatory Compliance, Strategy, and Quality Assurance quadrant reflects ISG’s assessment of its momentum, innovation roadmap, and measurable impact for MedTech clients.
By combining AI-led automation, lifecycle-spanning compliance expertise, and a deep focus on safety and sustainability, Hexaware continues to build the capabilities ISG identifies as key to next-generation regulatory excellence.
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