Client
The client is a leading investment firm in the Middle East with businesses encompassing real estate and development, oil and gas, healthcare, facilities management, and information technology (IT).
Challenge
The client required post-implementation and ongoing support for stabilizing and optimizing their Oracle Fusion HCM Cloud application, which backed its workforce management, absence management, and payroll operations. They also required advisory help to improve their functional knowledge of the Oracle HCM cloud application, its enhancements, and the basics of timely upgrades.
Key challenges faced by the client include:
- Productivity improvement through a unified HR payroll system
- Consolidation of back-office processes and reduction of manual interventions
- Knowledge transition to the users
- Functional support for user-related queries
Solution
Hexaware was selected as a preferred partner after successfully deploying Oracle Fusion HCM and Finance Cloud applications. Hexaware set up an offshore model and performed the following set of activities:
- Uninterrupted payroll support
- Functional support for handling application-related queries
- Implementation of enhancements for better usability
- Automation of customized dashboard reports
- Application of new elements in the payroll process
- Engagement with OEM for product-related bugs and issues
Technical Environment
- Oracle Fusion HCM
- Core HR
- Absence Management
- Payroll
Project Milestones
The various project milestones that the team encountered on their way to stabilizing the post-go-live implementation are as follows:
- Complex set-up and enhancements personalized to client requirements
- Development and automation of complex dashboard reports
- Faster resolution of functional and production incidents
- Expert and dedicated support for the payroll system
- Fusion Release 10, Release 11 Upgrade, and Testing
- Monthly Payroll Support
- Extensive Reports Customization & Modification
- New Absence Types and Plans
- ESS and MSS Support
- Knowledge Transfer
Benefits
Some of the significant benefits realized include:
- 24-times faster processing of approvals by automated reports and workflows
- Personalized and automated notifications for extended employee visibility
- 100% Adherence to SLAs
- Stabilization of post-go-live HR system
Summary
A leading Middle Eastern investment firm witnessed a remarkable improvement in critical HR approval processes through Hexaware’s seamless Oracle Fusion HCM Cloud application support. The client’s need for post-implementation and ongoing assistance in optimizing workforce management, absence management, and payroll operations was met with Hexaware’s expertise. The offshore model implemented by Hexaware stabilized the HR system post-go-live and resulted in a 24x acceleration in approval process efficiency through automated reports and workflows. With personalized notifications, extensive reports customization, and SLA adherence, Hexaware’s support ensured a streamlined and highly efficient HR landscape for the client.
