Client
A Leading Australian Standards and Compliance provider that helps organizations proactively manage risks to achieve business excellence, growth, sustainability, and ultimately, to create trust.
Challenge
Client’s Business Challenges and Needs:
The client was running an extremely complex IT structure and operating environment. The objective was to achieve significant improvements across the client’s IT development sites, and thereby:
- Optimize IT operations
- Reduce IT costs
They desired a transformation program in line with a cultural change that would drive intended behavior and help in achieving their strategic objectives.
Solution
Hexaware Approach:
Hexaware radically streamlined its existing processes to be more efficient and instituted support for 7 global applications through managed services and 8 applications through augmented services. Hexaware implemented a managed service model across services like:
- Ticket resolution
- Management services
- Documentation and reporting
- Support services
We supported the standards and compliance provider with multi-country managed services, while helping them reduce support costs and implementation time across the client’s geographically dispersed operations.
Hexaware Solution
Hexaware executed the transition of the client’s operations from a large outsourcing provider in a risk-free approach, ensuring there was no drop in velocity of the output, during the transition. Hexaware’s professionals worked closely with the client, providing augmented services. Key activities that were implemented include:
- Designed and executed the transformation plan in line with the culture
- Engineered and implemented application rationalization
- Incorporated new techniques to improve the capacity
Benefits
The client achieved exceptional results with Hexaware’s contribution. Over the duration of the contract, the client was able to significant benefits that included:
- Attained 30% savings
- Improved operational agility
- Lowered operational cost
Summary
Hexaware successfully collaborated with a prominent Australian risk management provider to optimize IT operations and reduce costs. By implementing a managed service model for global applications and supporting the client through multi-country services, Hexaware helped streamline the processes and delivered exceptional results. The client achieved a substantial 30% savings, improved operational agility, and lowered overall operational costs, showcasing the effectiveness of Hexaware’s transformative approach.
